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Why do I need to verify my order?

Due to FDA regulations we need to verify your age before we can ship out your order. Please submit your verification here: 

When will my order be shipped?

Orders are normally processed between 2-3 business days. We will update your account with a tracking number once it's been processed. Please note any items that are on pre-order status may delay your order. 

How do I cancel my order?

Please fill out this form:

My PHIX won't charge or doesn't work?

Tips on using your PHIX: 

We have a 90 day warranty with proof of purchase:

My card was charged but I didn't get a receipt or order #? 

If you did not get an order number or email receipt this means your order was not approved. Your credit card was declined and it's a pending charge that will credit back to your account within 3-5 business days depending on your credit card company. 

How do I place a wholesale order?

Follow the instruction on the site under Wholesale. If you have any questions please contact us at

For any other questions we'll get back to you as soon as we can. 

Thanks in advance!