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FAQ

FAQ: 


Why do I need to verify my order?

Due to FDA regulations we need to verify your age before we can ship out your order. Please submit your verification here: https://goo.gl/forms/iDqU9ftfqpBCEQmW2 

When will my order be shipped?

Orders are normally processed between 2-3 business days. We will update your account with a tracking number once it's been processed. Please note any items that are on pre-order status may delay your order. 

How do I cancel my order?

Please fill out this form: https://goo.gl/forms/OTKIONkYEb42s5uj2

My PHIX won't charge or doesn't work?

Tips on using your PHIX: https://www.majorleaguevapers.com/blog/instruction-on-how-to-use-your-phix-vapor/ 

We have a 90 day warranty with proof of purchase: https://www.majorleaguevapers.com/blog/phix-warranty/

My card was charged but I didn't get a receipt or order #? 

If you did not get an order number or email receipt this means your order was not approved. Your credit card was declined and it's a pending charge that will credit back to your account within 3-5 business days depending on your credit card company. 

How do I place a wholesale order?

Follow the instruction on the site under Wholesale. If you have any questions please contact us at wholesale@majorleaguevapers.com.

For any other questions we'll get back to you as soon as we can. 

Thanks in advance! 

#MLV